![]() Live chat software tool #4: Live chat mobile app To learn more about how to set up lead notifications and alerts with Customers.ai live chat software, take a look at this article on the Live Operator Chat Takeover feature. For example, you can create a multiple-choice menu for sign-ups, scheduling/bookings, and support:Īnd if your bots don’t get the job done on their own, simply use notifications to your support teams to jump into a conversation at any point from Customers.ai on your desktop or from Customers.ai live chat apps for iOS and Android. Using chatbot technology, you’ll be able to automate responses to 60% of common customer questions. The efficiency of automation combined with convenient and cost-efficient customer support makes live chat takeover much cheaper than only having live agents available.When questions do require a human touch, Customers.ai makes it easy to connect with customers from the convenience of a desktop or mobile application.With chatbot automation, your customers get answers to frequently asked questions with no wait time and no live agents required.With bots and humans working together, you get the best of both worlds. By setting up lead alerts and push notifications, you and your team(s) can be notified when a human is needed whether your at your desktop or on the go with a mobile device. That’s why with Customers.ai’s Live Operator Takeover feature, you can jump into the conversation at any time.Įven better, your live agents do not need to monitor the conversation manually. Live chat software tool #3: Live agent takeoverĮven with chatbots on the job, you don’t need to give up the personal touch of a live person. returning visitors, which provides a more personalized user experience. Understands how to treat first-time visitors vs. ![]()
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